Your personal data belongs to you. At Poker Now, we never sell, rent, or share player information with any third party without explicit consent. This Privacy Policy clearly sets out exactly what we collect, why we need it, and how we protect it.
Six core principles governing how Poker Now handles every piece of personal information from Malaysian players — built on a foundation of trust and transparency.
All data transmitted between your device and Poker Now's servers is protected by 256-bit SSL encryption — the same level of protection used by Malaysian banking institutions. No one can intercept or read your data in transit, including account information and financial transaction details.
BANK-GRADEPoker Now has never and will never sell, rent, or transfer players' personal data to any third party for marketing or commercial purposes. Your information is used solely for the purposes stated in this Privacy Policy — nothing more, nothing less. This is not merely a promise; it is a policy enforced at both the technical and organisational level.
NO DATA SALESAll data handling practices at Poker Now fully comply with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure that every collection, processing, and storage of players' personal data is carried out in accordance with applicable Malaysian law — giving you the assurance that your rights as a data subject are protected by legislation.
PDPA 2010You have the right to access, correct, and request deletion of your personal data at any time. Poker Now provides an account settings panel where you can manage your own privacy preferences — from notification settings to data usage permissions for internal marketing. Control stays in your hands, not ours.
FULL RIGHTSPoker Now player data is stored on servers protected by a multi-layered security system — firewalls, real-time intrusion detection, and strict access controls. Only authorised staff with a legitimate business need may access player data, and every access is logged and regularly audited by our security team.
MULTI-LAYERPoker Now does not bury data usage details in small print. This Privacy Policy is written in plain, clear language so every Malaysian player knows exactly what happens with their information. We will also notify players by email if there are any significant changes to how we handle their data.
FULLY TRANSPARENTThis Privacy Policy describes how Poker Now (pokernow.run) collects, uses, stores, and protects the personal information of players who register and use our platform. By registering an account or using the Poker Now platform, you agree to the practices described in this Privacy Policy.
Poker Now is fully committed to protecting the privacy of every player. If you have any questions about how we handle your personal data, please contact us at support@pokernow.run.
Poker Now takes player privacy very seriously. This Privacy Policy applies to all personal information collected from users who access or use the platform Poker Now via the pokernow.run website, mobile app (if available), or any of our official communication channels.
This Policy outlines your rights as a data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, as well as our responsibilities as a responsible data controller. We respect your right to privacy and are committed to protecting your personal data from any unauthorised disclosure.
Quick summary: We collect only the data we need, use it for the purposes we state, and never sell it to anyone. That is the fundamental principle of our privacy approach.
Poker Now collects the following categories of personal data from players who register and use our platform:
| Data Category | Example Information | Required |
|---|---|---|
| Identity Data | Full name, date of birth, identification number (if required for KYC) | Mandatory |
| Contact Data | Email address, phone number | Mandatory |
| Financial Data | Payment methods (Touch 'n Go, GrabPay, DuitNow, etc.), transaction history in MYR | Mandatory |
| Technical Data | IP address, browser type, operating system, device information | Automatic |
| Usage Data | Game history, game preferences, session duration, betting data | Automatic |
| Communication Data | Live chat transcripts, support emails, player feedback | As required |
Poker Now does not collect sensitive data such as medical information, political views, or religious beliefs. We only collect data that is genuinely necessary to provide the platform's services and meet our legal obligations.
Personal data of Poker Now players is collected through the following channels:
Poker Now will never request personal information via unsolicited emails or unverified links. Please be vigilant against phishing attempts claiming to come from Poker Now.
Poker Now uses collected personal data solely for the following legitimate and necessary purposes:
We will not use your personal data for third-party marketing purposes, will not sell user profiles to advertisers, and will not process your data for any purpose not stated in this Privacy Policy without obtaining your consent first.
Poker Now does not sell, rent, or disclose players' personal data to third parties for their own commercial purposes. However, there are limited situations where we may need to share data with certain parties to ensure the platform operates correctly:
All third parties working with Poker Now are bound by strict data protection agreements and are only permitted to process player data in accordance with our instructions and for specified purposes.
Poker Now implements multiple layers of technical and organisational security measures to protect players' personal data against unauthorised access, disclosure, alteration, or destruction:
"Data security is not just a platform feature — it is our fundamental responsibility to every player who entrusts us with their personal information."
— The Poker Now Security TeamWhile we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of a data breach involving your personal information, Poker Now will notify you within the timeframe required under Malaysian law.
Poker Now retains player personal data only for as long as necessary to fulfil the original purpose of collection and any applicable legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service provision |
| Financial transaction history | 7 years after transaction | AML legal requirements |
| KYC Records | 5 years after account closure | PDPA & AML Compliance |
| Customer support logs | 3 years | Dispute referrals |
| Analytics cookie data | 13 months | Platform improvements |
| Marketing data (with consent) | Until consent is withdrawn | Promotional notifications |
Once the retention period expires, personal data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by Poker Now:
You have the right to request a copy of your personal data held by Poker Now. We will provide this information within 21 business days from the date of your request.
If any of your personal data is inaccurate or out of date, you have the right to request a correction or update through your account settings or by contacting customer support.
You may request the deletion of your personal data under certain circumstances — such as when the data is no longer needed or you withdraw your consent. Requests are subject to any applicable legal retention obligations.
In certain circumstances, you may request that Poker Now restrict how we process your personal data while a particular issue or request is being resolved.
You may withdraw your consent to receive marketing communications from Poker Now at any time via the unsubscribe link in our emails or through your account settings.
If you are not satisfied with how Poker Now handles your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant supervisory authority.
To exercise any of the rights above, please contact our privacy team at support@pokernow.run stating the right you wish to exercise along with your account information for identity verification.
Poker Now uses cookies and similar tracking technologies to keep the platform running smoothly and deliver a better experience for players. We use three categories of cookies:
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect platform functionality. Analytics and functional cookies can be disabled without impacting your core ability to play on Poker Now.
Poker Now reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer.
When we make material changes to this Privacy Policy, we will:
Continued use of the Poker Now platform after any changes take effect will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.
For any enquiries, requests, or complaints regarding this Privacy Policy or how Poker Now handles your personal data, please contact us through the following channels:
All privacy rights requests will be handled with complete confidentiality by our trained privacy team. We will not disclose the fact that you have made a privacy request to any other party.
When you play at an online casino, you share more than just a credit card number. You hand over your name, phone number, email address, and in some cases, copies of your identity documents. This information — if not handled properly — can lead to serious consequences, from personal data breaches to real financial risk.
At Poker Now, we understand the trust players place in us every time they deposit RM using their Touch 'n Go eWallet or GrabPay. We do not take that trust lightly. That is why we continually invest in security infrastructure, staff training, and data handling practices that go beyond Malaysia's minimum legal requirements.
Most online casino privacy policies are written primarily to protect the platform's own interests — paragraph after paragraph of legal language designed to give operators broad latitude over what they can do with user data. Poker Now takes a different approach. Our Privacy Policy is written with one fundamental question in mind: what do Malaysian players need to know to make informed decisions?
This means we clearly state what we collect, why we need it, how long we retain it, and who can access it. There are no hidden clauses permitting the sale of data to advertisers. No vague language leaving room for questionable interpretation. Just clear, accountable information.
When you deposit using Touch 'n Go eWallet, GrabPay, DuitNow, or any other Malaysian payment method, your transaction details are processed through fully encrypted channels. Poker Now does not store your e-wallet account numbers or online banking login credentials — we only retain transaction records required for account management and AML compliance.
This matters because in the event of a security breach — despite our best efforts to prevent one — attackers would not be able to access your full payment details. This "data minimisation" principle is one of the cornerstones of our privacy approach: we do not store what does not need to be stored.
There is a unique privacy consideration within the context of online casino platforms — gaming pattern data. Poker Now monitor player gaming patterns for responsible gambling purposes. This means we may use data on how frequently you play, how much you deposit, and your winning or losing patterns to identify signs of potential gambling problems.
We understand this may feel like surveillance. But it is one of the ways we fulfil our responsibilities as a platform — it is far better to detect issues early and offer support than to let a situation deteriorate. All data used for this purpose is handled in strict confidence and is never shared with outside parties without the player's consent.
Although Poker Now takes every necessary step to protect your data on the platform side, there are also things you can do to strengthen your account security:
Privacy is a shared responsibility — between the platform and the player. Poker Now will continue to uphold our end, and we hope players will also take simple steps to protect access to their accounts. Together, we can ensure a safe and enjoyable playing experience for every member of the Poker Now community in Malaysia.
You've read our Privacy Policy. You know exactly how we protect every piece of information you share with us. Create a free account in under 2 minutes and enjoy a safe, fair, and entertaining online casino experience alongside more than 250,000 Malaysian players at Poker Now.
This Privacy Policy forms part of the overall agreement between you and Poker Now. It should be read together with Terms & Conditions us and the Responsible Gaming for a full overview of your rights and responsibilities as a Poker Now player. For any privacy-related enquiries, our team is ready to assist at support@pokernow.run.