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Poker Now's Commitment to Malaysian Players

Responsible Gaming at Poker Now — Fun but Safe

Playing at Poker Now should be an enjoyable form of entertainment — not a source of stress or financial strain. This page brings together all the information, self-control tools, and guidance you need to maintain a healthy balance between gaming and everyday life.

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Play Safe 18+ Only

Poker Now's Six Responsible Gaming Principles

This is not just a written policy — it is how we operate every day to ensure every Malaysian player stays safe and in control.

Age Verification — 18 and Above

Poker Now only permits individuals aged 18 and above to register and play. Our age verification system is integrated into the registration process, and we reserve the right to request proof of age at any time. This is not merely a formal requirement — it is our moral responsibility to protect young people.

18+ REQUIRED

Deposit Limits & Spending Controls

Every Poker Now player can set their own daily, weekly, and monthly deposit limits directly in their account settings. Limits take effect immediately and can be lowered at any time. To raise a limit, a 7-day waiting period applies — giving you time to reconsider before the change takes effect.

FULL CONTROL

Loss Limits & Session Tracker

Set a maximum loss limit per session, day, or week. When the limit is reached, the platform automatically blocks access to games for the set period. A session timer also reminds you when you've been playing too long without a break — an option many Malaysian players find useful.

AUTO-BLOCK

Playing Break — Temporary Time Out

Need a temporary break from the platform? Poker Now's playing break option lets you lock your account for 24 hours, 7 days, or 30 days. While a break is active, you cannot log in or make any deposits — giving you the space you need to step back with peace of mind.

24H / 7D / 30D

Long-Term Self-Exclusion

For players who need a longer or permanent break, Poker Now offers self-exclusion for 6 months, 1 year, or permanently. During an active exclusion, your account is fully locked and all marketing communications are stopped. This decision is respected without question and cannot be reversed before the period ends.

6 MONTHS – PERMANENT

Ongoing Support & Assistance

The Poker Now support team is specially trained to identify and assist players who may be experiencing gambling-related difficulties. Help is available 24/7 in Bahasa Melayu — not a robotic script, but real people who understand and genuinely care. All requests for help are handled with complete confidentiality.

BM 24/7

Poker Now Self-Control Tools — How to Use Them

All of these tools are accessible directly in your account settings with no need to contact support. Here's how to activate them in a few simple steps.

Deposit Limit

Log in → Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly limit in RM. Limits take effect immediately. Decreasing a limit: immediate. Increasing a limit: 7-day waiting period.

Account Settings
Loss Limit

Set the maximum MYR amount you can lose within a given period. Once the loss limit is reached, new games are automatically blocked until the period resets. You can still log in and check your balance, but you cannot place any bets.

Account Settings
Session Time Limit

Set a maximum duration for each playing session in minutes or hours. The platform will send a reminder when you are approaching the limit and will block new sessions once the limit is reached. Useful for avoiding extended play without realising it.

Account Settings
Playing Break

Choose your break duration: 24 hours, 48 hours, 7 days, or 30 days. While the break is active, all gaming, deposits, and account access are fully blocked. A break can be activated immediately from your account settings or by contacting customer support.

Account Settings
Self-Exclusion

For a longer break, choose a self-exclusion period of 6 months, 1 year, or permanently. This cannot be reversed before the period ends. All marketing communications are stopped immediately. Valid fund balances will be returned within the stipulated timeframe.

Contact Support
Account Activity Review

View your full deposit, withdrawal, and game history at any time in the account panel. Full transparency over your financial activity helps you make more responsible decisions based on the facts.

Account Panel

Check In With Yourself — Are You Playing Responsibly?

Answer the questions below honestly. If you answer "yes" to three or more, consider using Poker Now's self-control tools or seeking professional help.

1

Have you ever wagered more than you could afford to lose, or used money set aside for essentials (rent, bills, food) to gamble?

2

Do you find yourself playing longer than you planned, or struggling to stop even when you've already decided to quit?

3

Have you ever lied to family or friends about how much time or money you have spent gambling?

4

Do you find yourself playing to "chase" losses — trying to win back money you've already lost by betting more?

5

Is your gambling negatively affecting your personal relationships, work performance, or mental health?

6

Do you feel anxious, irritable, or on edge when you can't play, or find you need to bet larger amounts to get the same thrill?

If 3 or more of your answers are "yes", please contact the Poker Now support team at support@pokernow.run or activate the self-control tools in your account right now. You don't have to face this alone.

Signs of Problem Gambling

Problem gambling rarely appears overnight. It typically develops gradually. Recognising the early signs is key to taking action before things get more serious.

Early Warning Signs
  • Frequently thinking about gambling even while doing other things
  • Feeling the urge for "just one more round" even after deciding to stop
  • Depositing more than usual when feeling stressed or bored
  • Starting to hide your gaming activity from loved ones
  • Gambling as a way to escape problems or the stresses of daily life
Healthy Player vs. Problem Player
Playing as entertainmentHealthy ✓
Set your limits before you playHealthy ✓
Can stop at any timeHealthy ✓
Chasing losses⚠ Caution
Gambling with money meant for daily essentials⚠ Problem

This indicator is not scientific — it's a simple guide to help you assess where you stand for yourself.

Table of Contents

Responsible Gaming at Poker Now — A Complete Guide for Malaysian Players

Poker Now believe that online gambling should remain a source of genuine entertainment — not something that causes financial stress, strains relationships, or harms your mental health. This page brings together all the information, tools, and resources you need to play responsibly.

If you or someone you know needs immediate help with a gambling problem, please reach out to our support team at support@pokernow.run or via 24/7 live chat on the platform.

1

What Is Responsible Gaming?

Responsible gaming is an approach to gambling that prioritises safety, self-control, and awareness of the risks involved. It's not about avoiding gambling altogether — it's about playing in a way that keeps you in control and doesn't negatively impact other important areas of your life.

At its core, responsible gaming means:

  • Only play with money you can afford to lose — never money set aside for rent, bills, or family needs.
  • Setting time and money limits before playing — and sticking to them.
  • Understand that gambling is entertainment, not a way to make money or solve financial problems.
  • Recognising early warning signs and acting before things become more serious.
  • Know when to stop — and have the courage to walk away when the time comes.

Research shows that the vast majority of online casino players gamble in a healthy and responsible way. The self-control tools we provide are here to support all players — not just those facing difficulties — in maintaining a positive gaming experience.

2

Poker Now's Commitment to Responsible Gaming

Poker Now goes beyond simply meeting the minimum legal requirements when it comes to responsible gaming. We believe it is a core business responsibility — every bit as important as data security or game fairness. This commitment is reflected in several concrete ways:

  • Staff training: All Poker Now customer support staff undergo specialised training to identify signs of problem gambling and know how to respond with care and empathy.
  • Playing pattern monitoring: Our system automatically monitors playing patterns to detect changes that may indicate a problem — such as a sudden spike in deposits or unusually long playing sessions.
  • Proactive outreach: If the system detects a concerning pattern, our team will proactively reach out to the player to offer information and support — without judgement.
  • No pressure to deposit more: Poker Now does not use psychological pressure tactics to encourage players to deposit more than they planned. Our bonuses and promotions are designed to add value for players, not to manipulate them.
  • Responsible advertising: All Poker Now marketing communications include responsible gaming messages and an 18+ age indicator. We do not target advertising at individuals who have activated self-exclusion.

"For us, a responsible player is a happy player — and happy players are the foundation of a healthy, sustainable Poker Now community. This isn't a conflict between business and ethics; they are one and the same."

— The Poker Now Team, Kuala Lumpur
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Self-Control Tools Available at Poker Now

All of the following self-control tools are directly accessible to players in their account settings panel — no need to contact customer support unless you require long-term self-exclusion:

  • Daily Deposit Limit: Set the maximum amount you can deposit in a single calendar day. Useful for keeping a tight rein on your daily spending.
  • Weekly Deposit Limit: Limits reset every Monday at midnight. Ideal for players who prefer to manage their gaming budget on a weekly basis.
  • Monthly Deposit Limit: A monthly limit gives you a broader view of your gaming spending within the context of your overall monthly budget.
  • Session Loss Limit: When this limit is reached within a playing session, new games are automatically blocked. You can still check your balance and history, but cannot place bets until a new session begins.
  • Session Time Limit: Set a maximum duration for each playing session. The platform sends a warning 15 minutes before the limit is reached and blocks new sessions once the limit expires.
  • Real-Time Session Reminders: In-platform notifications that remind you how long you have been playing in the current session — useful for staying aware without having to set hard limits.
  • Playing Break: Temporarily locks your account for 24 hours, 48 hours, 7 days, or 30 days. Takes effect immediately and cannot be reversed before the period ends.
  • Self-Exclusion: For a longer break — 6 months, 1 year, or permanently. Contact support@pokernow.run to activate this option.

Limit decreases (e.g. reducing your deposit limit from RM1,000 to RM500) take effect immediately. Limit increases require a 7-day waiting period — this is a safeguard that gives you time to reconsider before the change takes effect.

4

Steps to Activate Self-Control Limits

Activating self-control tools at Poker Now is quick and can be done in under 2 minutes:

1
Log In to Your Poker Now Account

Go to pokernow.run and log in with your account email and password. Make sure you're using your personal device, not a shared one.

2
Go to Account Settings

Click your profile icon or username in the top-right corner. Select "Account Settings" from the dropdown menu.

3
Select the "Responsible Gaming" Section

In the settings menu, look for a tab or section labelled "Responsible Gaming". All self-control tools are listed here.

4
Set the Limits You Want

Choose the limit type (deposit, loss, session time, or playing break) and enter the value in RM or minutes/hours as appropriate. Review the limit summary before confirming.

5
Confirm Changes

Click "Save" or "Confirm". Limit decreases take effect immediately. Limit increases will be activated after 7 days as a protective measure. You will receive a confirmation email for every limit change.

If you experience any technical issues while setting limits, or need immediate assistance activating a playing break or self-exclusion, contact our support team via 24/7 live chat or email support@pokernow.run. We'll assist you in under 5 minutes.

5

Support for Players Who Need Help

If you or someone you know is struggling with a gambling-related problem, know that help is available. Poker Now provides in-house support through our trained customer support team and encourages players to seek professional help when needed.

How to contact Poker Now support for responsible gaming issues:

  • 24/7 Live Chat: Click the chat icon at the bottom right of the platform. Let the support agent know you need help with a responsible gaming matter — they are trained to handle these conversations with empathy and without judgement.
  • Email: Email support@pokernow.run with the subject line "Responsible Gaming" for priority handling by our dedicated team.
  • WhatsApp: Poker Now's support WhatsApp number is available within the platform after you log in.

All responsible gaming communications are handled with complete confidentiality. Asking for help is a sign of strength, not weakness. Our team is here for you — unconditionally and without judgment.

For professional support beyond Poker Now, we encourage Malaysian players who need help to reach out to registered mental health organisations or counselling services in Malaysia. Your family doctor or local public health clinic can also be a good starting point for a referral to a counsellor who specialises in gambling-related issues.

6

Protection for Minors & Vulnerable Players

Poker Now takes the protection of minors extremely seriously. This platform is strictly for adults aged 18 and above, without exception. Here are the steps we take to ensure minors cannot access the platform:

  • Age verification at registration — players must confirm they are 18 years of age or older.
  • A KYC (Know Your Customer) process requiring identity verification can be triggered for accounts that display suspicious patterns.
  • Immediate account closure if an account holder is proven to be underage, with no exceptions.
  • No marketing is directed at minors or on social media platforms used predominantly by those under 18.

For parents or guardians concerned about their children accessing gambling sites, we recommend using parental control software on shared devices at home. There are both free and paid options available that can block access to gambling sites altogether.

If you suspect a Poker Now account is being used by a minor, please report it to us immediately at support@pokernow.run. All reports will be investigated as a top priority, and any account involved will be suspended while the investigation is underway.

7

Poker Now Responsible Advertising Policy

All marketing and advertising activities carried out by Poker Now adheres to the following responsible advertising principles:

  • All advertisements and promotional materials clearly display a responsible gaming message and a visible 18+ age indicator.
  • Advertisements do not target platforms, channels, or media primarily used by those under 18.
  • Poker Now does not use misleading claims such as "guaranteed wins", "unbeatable strategies", or any other false assertions about the chances of winning.
  • Players who activate self-exclusion or a playing break are automatically removed from all marketing lists and will not receive any promotional communications during that period.
  • Bonuses and promotions are explained in clear, straightforward terms — no hidden conditions or confusing fine print.

This advertising policy is part of our broader commitment Poker Now to operate ethically and responsibly within Malaysia's online casino industry. We believe that transparency in advertising is the foundation of long-term player trust.

Why Responsible Gaming Is a Core Priority at Poker Now, Not Just a Requirement

If you ask the founders Poker Now why they invest so heavily in responsible gaming tools, the answer isn't "because the law requires it". It's simpler than that — they built a platform they'd want to use themselves, and a responsible platform is one that can be trusted for the long run.

There is a reality that needs to be acknowledged honestly: a small proportion of online casino players will develop a problem. Not because they are weak or foolish — but because games are designed with powerful psychological mechanics, and in a high-pressure environment like Malaysia today, an easy escape can quickly become an addiction. Platforms that do not take this responsibility seriously are platforms that exploit human vulnerability.

How to Play Healthily — A Practical Guide

Play Responsibly at Poker Now is about the habits and decisions you make before you start playing, not while the game is in progress — because when a game is underway, the human brain is not at its best for financial decision-making. Here is a practical guide recommended by the Poker Now team:

  • Set a budget before you play — Decide how much RM you can afford to spend today and activate the deposit limit before you start. Do not make that decision while you are already playing.
  • Treat deposited funds as already spent — Start each session with the mindset that the money you deposit is an entertainment budget, just like a movie ticket or a dinner out. This helps you avoid chasing losses.
  • Take regular breaks — Every 30–45 minutes, step away from the platform completely and do something else for 10–15 minutes. This helps your brain "reset" and make more rational decisions.
  • Don't play when your emotions are running high — Playing casino games when you're stressed, angry, or riding an emotional high after drinking is a recipe for poor decisions. Poker Now will always be here tomorrow — come back when you're in a calmer headspace.
  • Review your game history regularly — The Poker Now account panel shows your full history of deposits, withdrawals, and gaming activity. Review it every week — the actual numbers can sometimes differ from what we remember.

Responsible Gaming Is Not a Restriction — It's Empowerment

Many players are reluctant to use self-control tools, feeling that doing so limits their freedom or signals that they have a problem. This is a misconception worth clearing up. Setting deposit limits is not a sign of weakness — it is a sign of financial maturity. The smartest players at any casino are those who walk in with a clear plan and stick to it.

At Poker Now, we see players who use self-control tools as the most consistently satisfied players over the long term. They enjoy longer gambling careers because they never burn out in a single bad session. They experience gaming — from live Baccarat to poker games, MLBB esports to Roulette — as an enjoyable hobby, not a financial burden.

Community Support — You Are Not Alone

Community Poker Now with more than 250,000 members is a space where players share experiences, strategies, and sometimes struggles too. Many players who have faced challenges with gambling have gone on to become some of the loudest voices in the community for responsible gaming — because they know from personal experience just how important it is. If you are going through a difficult time, know that you do not have to face it alone. Our team and the Poker Now player community are here to listen and help.

FAQ — Responsible Gaming

Answers to the questions Malaysian players ask most about self-control tools and responsible gaming support at Poker Now.

Log in to your Poker Now account, go to Account Settings, then select the "Responsible Gaming" section. There you will find options to set daily, weekly, and monthly deposit limits in RM. Limit reductions take effect immediately. Limit increases require a 7-day waiting period. If you encounter any technical issues, contact the in-platform 24/7 live chat.

No — playing breaks and self-exclusion cannot be cancelled before the selected period ends. This is an intentional safeguard. For playing breaks (24 hours to 30 days), account access remains locked until the period expires automatically. For self-exclusion (6 months to permanent), your account stays locked until you contact us after the minimum period has ended and complete an additional 7-day review process before access is restored.

All valid fund balances (excluding bonuses that have not met wagering requirements) will be returned to you via the payment method used for your most recent deposit — Touch 'n Go eWallet, GrabPay, DuitNow, or others. The refund process takes 3–7 business days. Contact support@pokernow.run to initiate this process once self-exclusion has been activated.

No. Once self-exclusion is active, your account is automatically removed from all marketing and promotional email lists. You will not receive any communications encouraging you to return during the exclusion period. This is part of our commitment to fully respecting your self-exclusion decision.

You can set a deposit limit as low as RM20 per day — the same as the platform's minimum deposit. There is no minimum threshold so high that it prevents you from keeping tight control over your spending. Limits can be set in RM10 increments to suit your personal budget.

No. Once self-exclusion is activated, registering a new account using the same name, email address, or phone number is prohibited and will be detected by our system. Any account registered while a self-exclusion is active will be closed immediately and any deposited funds will be returned. The integrity of self-exclusion is an absolute priority for us.

Play Smart at Poker Now — Register & Set Your Limits Today

Poker Now provides a safe, fair, and responsible platform for Malaysian players. Create a free account in 2 minutes, activate the self-control limits that suit your budget, and enjoy a fun online casino experience alongside more than 250,000 community members.

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You're in control
Important Warning — Gambling Involves Real Financial Risk

Gambling can be addictive. Please gamble responsibly and only with money you can afford to lose. Poker Now is for players aged 18 and above only. This page should be read alongside Terms & Conditions and Privacy Policy us. If you need immediate assistance, contact our support team at support@pokernow.run or via 24/7 live chat on the Poker Now platform.

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